Help Center

Select the plan you’d like and click on the "Subscribe" button on thefitboxx.com

Yes, orders must be received by 11:59 PM PST on the 10th of the month in order to receive that month’s box.

If we do not sell out of a particular box, we will make it available for one-time purchase in our shop.

U.S. boxes generally arrive within 7 business days.  You will receive an e-mail with shipping and tracking information once your box ships. International Boxes are shipped on the 18th of each month and usually take 14-18 business days to arrive.

All recurring subscriptions and renewal dates will automatically update to the 1st of the month regardless of what date you made your initial purchase. You will never be charged for your second subscription until you have received your first box. Please see example: You purchase your recurring subscription on June 12th, you WON’T BE CHARGED ON JULY 1ST.  Your first box would be the July box and then your renewal date would be August 1st.

Yes, you can skip a month.  All requests to skip MUST be made prior to the 1st of the month, no exceptions.

Yes! Of course. Your address must be updated before the 10th of the month in order for that month's shipment to be sent to the new address. To change address, Go to your account and click on Manage subscriptions and then click on active subscription and change address there.

*All address and size changes must be before prior to the 10th of each month in order to be reflected in your order.  We are not responsible for address and size changes outside of this time frame.  Please contact us for additional assistance.

Login to your account and click manage subscription. Cancellations must be received prior to the first of each month. If you need assistance with cancelling your account, please contact customer service, M-F 9am - 5pm EST.

We do not offer returns or refunds. If you received the wrong box, or a damaged item, please email us at info@thefitboxx.com and we will get a replacement sent out.

If you are attempting to login and your email is not recognized, you will need to create a username and password. You must register using the same email address as when you ordered and all of your account information will be updated. 

 Click Here to Register

Every month you’ll get a different mix of things like workout apparel, nutrition, gear, equipment, and other awesome things. A great deal of thought and research goes into each box. 

Yes!  We have an exchange program available for apparel and specific sized items only.  We charge a $10 exchange fee and the customer is responsible for shipping the item back to us.  Exchanges are available on new/unworn items with tags intact!

You can purchase your exchange here:  http://www.thefitboxx.com/products/exchange-your-item